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About Infolio

We’re Victoria’s best collective of buyer’s advocates, advisors and property managers who love what we do. Opening in 2008 as a purpose-built property firm, our aim has always been to offer buyers the opportunity to make more informed and financially rewarding decisions, as well as offering insight and expertise in all property matters.

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Our Promise

We’re here to help, plain and simple. Therefore, no jargon, no selling, no tricks. Our job is to take the burden out of purchasing and managing properties, to ensure that every decision is made with confidence and intelligence, and that at the end of the day our customers are delighted by their experience with us.

Unlike real estate agents, we don’t operate within a commission percentage structure. This offers you peace of mind that our property advocates Melbourne wide are working for your best interests and not for their own bank accounts. We also strive to have a long-term relationship with our clients, providing assistance over the life cycle of your property portfolio.

At Infolio, we are breaking conventions within the world of property, because we are not real estate agents – we are the property powerhouse on the right side of the buyer.

“We Get You In”

  1. We get you in front of more agents and sellers
  2. We get you into properties that others can’t
  3. We get you into houses that are off the market
  4. We get you in the front door when you’re on the other side of the world, through 360d video walk throughs
  5. We get you into the home of your dreams
  6. We get you into an investment property

What's Our Process

  • 1. Sign authority agreement

    Complete Authority Agreement, Purchasing Criteria & Power Of Attorney

  • 2. Welcome email

    Introduction to team

  • 3. Customise a plan

    Become familiar with brief and budget

  • 4. Target properties

    Electronic direct mail and agent relationships Test properties to further understand your brief

  • 5. Weekly communications

    Weekly call & weekly property summary

  • 6. Property tour

    (If required)

  • 7. Individual property inspection

    (If required)

  • 8. Meeting 7 weeks post sign up

    To realign expectations if required and identify issues in the property search

Select a Property

  • 9. Complete due dilligence

    Property report, Rental appraisal, Contract check & Building and pest inspection (If required)

  • 10. Start Negotiations

    or

    Bid at auction

Purchase Property Miss Property

  • 11. Exchange contacts

    Connect financer and conveyancer Introduction to Property Management Team (If required)

  • 12. Arrange pre-settlement inspection

    Building surveyor (If required)

  • 13. Settlement

  • Repeat property search process

Repeat

Our Values

We leave nothing to chance and we’re happy when our buyers are happy. We strive to maintain a personal relationship with every one of our clients and pride ourselves on the way we conduct our process in a methodical, but personal way.

Property is the most significant investment you’ll ever make, and with decades of collective experience, we truly understand that it can be an emotional process whether selling or buying.

We follow a rigorous bespoke process to ensure that your experience with us is never a gamble. From your first interaction with us to your last, you’re supported every step of the way.

What Are Our Values

  1. We Never Fall In Love

    We let property go, as we focus on the actual value rather than the emotional value. We focus on the house, so you can fall in love with the home.
  2. Seriously Methodical

    We don’t believe in luck. Our knowledge is power and we use it to buy the best on the market. Our processes provide certainty and allow us to always get it right.
  3. No Selling

    We look out for the buyer first and only. We advise, we don’t sell. And we provide complete transparency of our practices and process throughout the entire journey.

Meet the team

Lauren Staley

Managing Director
Lauren is a star in the real estate industry in more ways than one. Viewers of Sky Business News might recognise her as a regular on-air guest, while those in the industry will know her as an award-winning estate agent and nominee for Telstra Business Woman of the Year. Lauren is an establishing partner of Infolio and has taken it from a small start-up to one of Melbourne’s fastest-growing and respected property advisory firms. Her management prowess and an innate understanding of the property life cycle make her one of the most trusted and switched-on professionals in the business.
Nicole Hiddlestone

Partner: Head of Growth & Operations
With over 20 years of experience in real estate, Nicole specialises in Build-to-Rent and Project Leasing Developments. Nicole leads a team providing tailored leasing and property management solutions, optimising occupancy and rental income for developments and investment properties. Our data-driven strategies reduce vacancy rates, enhance renter retention, and streamline leasing processes.
Liana Davitashvili

Business Support Manager
With a background in the finance sector, Liana brings a genuine passion for the property sector along with office management skills. Known for her organisational skills and meticulous attention to detail, Liana thrives on solving problems with critical thinking and relishes a challenge. Liana's upbeat and engaging personality adds a touch of vibrancy to every task. Outside of work, Liana enjoys spending time with her friends, family and beloved dog, Lexi.
Tristan Utting

Buyers Agent
Tristan comes to Infolio with previous experience as a Sales Agent. Combined with over ten years of experience in the finance industry, Tristan has a key competitive advantage. Tristan is an experienced advocate and a specialised buyers agent with a strong focus on investors and owner occupiers in Melbourne's North, West and Geelong.
Steph Bell

Buyers Agent

Being a Sorrento local for most of her life, Steph has keen and in-depth knowledge of the Mornington Peninsula and all it has to offer. She is now proudly placing our wonderful clients in homes throughout Melbourne and down the coast, from holiday homes to permanent residences. Partnered with extensive experience in marketing and sales, Steph provides a comprehensive service to Infolio clients.
Toby Primrose

Buyers Agent
With over 25 years of experience in real estate, Toby is a seasoned expert known for his client-centric approach. Beginning his journey at Hodges Sandringham in the mid-1990s, Toby has had a successful career in sales, property management and now buyer's advocacy. Central to Toby's approach is transparency and open communication, ensuring clients are informed at every step for confident decision-making. Beyond the office, Toby indulges in his passion for restoring vintage cars.
Kathy Hodge

Buyers Agent | Central Victoria Specialist

As Infolio's resident Central Victoria specialist, Kathy boasts over a decade of property experience and lives in the region. To make a well-informed decision, you need to see it all, and Kathy serves to uncover the whole market for Infolio clients. Her in-depth local knowledge, in combination with her strong connections with selling agents, gives you a key advantage over independent buyers.
Chris Gray

Buyers Agent | Sydney Specialist
Chris started investing in property at 22, semi-retired from Deloitte at the age of 31 and now owns over $15m in his personal portfolio. He has been the host of Your Property Empire on Sky News Business Channel for over 10 years and was previously the Financial Judge on Channel 10’s The Renovators.
Kelly Brown

Executive Assistant to Lauren Staley
Kelly provides high-level administrative support to Lauren and the senior management team to ensure smooth business operations. Kelly has spent her career in real estate and property office management, she brings with her impressive organisational skills and proficient process management capabilities. Kelly has an in-depth understanding of how to support this fast-moving successful team so that they can continue to deliver exceptional client experiences.
Ellen Williams

Head of Projects
As head of Infolio Projects, Ellen utilises a wealth of experience building and renovating her own homes. Trained in interior styling, Ellen's end-to-end service covers the most crucial and overwhelming elements of project management to maximise the value of your home. From minor improvements to renovations, Ellen's knowledge, experience and network ensures your project is delivered on time and on brief.
Teneal Port

Senior Property Manager

With 8 years experience in the real estate industry, Teneal has a proven track record of strong relationship building and communication skills. Teneal prides herself on a proactive approach to property management and outstanding customer service. It’s with her wealth of experience and knowledge, that she ensures efficiency across her portfolio and is a valued member of Infolio as a Senior Property Manager.
Dion Flowers

Head of Property Management
Dion has been working in the property industry for over 10 years and has extensive experience working in customer focused roles. Dion is a qualified Business Agent Representative and has been awarded “Property Manager of the Year”. He is highly skilled at providing expert advice and assistance and his excellent communication skills ensure he has great relationships with all his clientsand that all his properties are well looked after.
Jane Doxey

Property Manager
Jane brings over 13 years of experience in property management and hospitality and is known for being professional and capable. She consistently delivers exceptional service with a proactive approach, ensuring smooth operations and long-term success for rental providers and renters. Outside of work, she enjoys staying active with Pilates and spending quality time with friends and family.
Katherine Williams

Property Manager
With a background in retail, design and customer service, Kat utilises a varied skillset. Consistently providing exceptional service to Infolio clients, Kat is well known for her friendly demeanour and a passion for property. As a resourceful problem solver and great communicator, Kat is a valued and trusted property manager at Infolio.

Infolio X TAXIBOX for Berry Street

Infolio partners with Taxibox to raise funds for Berry Street. Taxibox is generously offering an exclusive $50 discount to our valued clients when you book your storage boxes through our dedicated link below. When you utilise this offer, TAXIBOX will donate an additional $50 to our preferred charity partner, Berry Street. Find out more 

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Get in contact

Want to know more about us? Call us on (03) 9690 0888.

Contact us today

As property advocates and property managers we love what we do. Searching, negotiating and securing the perfect property for our clients, sooner and on better terms.

Infolio proudly supports
Head office

16 Sandilands Street South Melbourne VIC 3205

(03) 9690 0888

info@infolio.com.au

Other locations

Mornington Peninsula

Central Victoria

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